Full-Time Senior Operations Engineer
Job Description
Responsibilities:
Working with diverse web-based applications and learning management systems in a
production, mission critical environment diagnosing complex user, application and/or systems
problems.
Acquiring a deep understanding of Pearson platform applications at the operational level to
become the subject matter expert for other departments including product management,
engineering, product support and others.
Responding to unplanned incidents and developing means to reduce downtime and minimize
customer impact. This position requires participation in On-Call rotation.
Working with various teams to prepare for supporting new and/or highly integrated products
and platforms.
Writing excellent documentation to enable other team members and to aid new hire training to
easily learn and support our platforms.
Monitoring the daily operations of the enterprise application environment by analyzing
information and recommending short and long term resolutions to issues including the
creation and maintenance of scripts and automation tools.
Providing application upgrade service and assistance to internal and external customers
Providing server configuration and rebuild assistance to internal and external customers
Working with various teams to prepare for supporting new and/or highly integrated products
and platforms
Documenting and communicating issue resolutions and instructions in clear concise language
for international customers and business partners
This position may require participation an On-Call rotation
Participating in disaster recovery / business continuity planning
Qualifications:
Experience in writing SQL queries and understanding of relational database concepts
Strong knowledge of Windows server 2003, 2008 and 2012
Strong knowledge IIS version 6 and later
SQL server 2005 and up
Knowledge of Oracle Database Management
Knowledge of asset management systems (Currently Kace)
Knowledge of various computer systems (tools, services, software, etc.)
MSI installer
RDP, VPN and FTP knowledge
Previous experience supporting Web-based applications
Ability to document and communicate issue resolutions and instructions in clear concise
language for international customers and business partners
Ability to effectively multi-task on a variety of daily work assignments
Excellent business communication, organizational and time management skills
Experience with documentation of complex issues, processes, and procedures
Strong analytical and problem-solving skills with ability to think outside the box
Ability to understand and clearly explain technical issues to both technical and non-technical
audiences – Strong team player with the ability to work independently
Motivation to learn and share expertise of new skills and technologies
Ability to resolve support issues are in a timely and efficient manner.
5 years of industry experience, B.Sc. in Computer Science or other similar kind of discipline.
Good interpersonal skills.
How to Apply
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Please apply through this link : http://pearsonlankavacancies.peopleshr.com/ApplicationForm.aspx?PRF_ID=000161&digest=vaoIpTfEuzXCDH88EELFBg
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