Full-Time Senior Engineer – Linux/Unix
Job Description
DEPARTMENT FUNCTION:
The UNIX/Linux Systems Administration team provides systems administration responsibilities and operational requirements for the global production and non-production environments. The team ensures systems are in compliance with security criteria, product requirements, service level agreements and operating level agreements. Members perform appropriate maintenance activities following internal process to maintain compliance. Members perform proactive checks and review event management and capacity planning data to alleviate potential impact to operations and eliminate unplanned outages. Performs issue resolution, ensure entrance criteria is accurately captured for issue identification and exit data is consistently provided to ensure complete resolution. Follow-up on open tickets to ensure they are being actively worked
GENERAL PURPOSE OF JOB:
The Lead Senior System Administrator will be responsible for supporting Global UNIX/Linux production and non-production environments. Supervise assigned personnel to meet/exceed established goals and day-to-day operational requirements. Conduct employee reviews, cascade goals, objectives, and provide required counseling. The Lead must develop and maintain good working relationships with other CSG teams. Performs issue resolution, submits After Action Summaries, and ensures timely ticket management. Provides weekly status updates with defined KPIs. Will plan, and perform the most complex UNIX systems administration responsibilities and operational requirements. The Lead will be responsible compliance with systems security, service level and operating level agreements. Will Create, review, and improve work plans, procedures, and associated documentation for all team members to follow. Must be able to prioritize and manage issues of varying complexity and criticality. Provide level 3 assistance with problem diagnosis and able to examine packet traces to debug problems and be able to resolve 97% of issues before escalating to the next tier level of support. Supports server maintenance activities during approved maintenance windows and will perform on-call rotation for the first year and during any personnel shortages thereafter.
PRIMARY RESPONSIBILITIES:
- Expert in Linux and solid fundamentals in AIX and or Solaris
- Configures and Audits user administration system – supports /add/change/deletes as necessary and expert knowledge of LDAP/NIS/Netgroups/Sudo
- Responds to system monitors and alerts to eliminate potential or impending customer impact, develops and reviews the system monitor playbook to ensure accurate and timely event management
- Configures and reviews trace files, log files, core dumps and other increased logging levels
- Installs, upgrades, configures 3rd party applications,OS parameters and patches using – rpms / pkg / bff
- Server storage management –mounting LVM / NFS flesystems, LUN provisioning, SAN fabric connectivity, HBA installation/optimization,
- Capacity planning activities – Manage file system attributes, swap space, memory and cpu resources, analyze and trend resource utilization
- Assist team with Tier 2 Troubleshooting – Analyze failures, identify root causes, recommend course of actions, extensive research of issue on their own
- Vendor management – submitting, tracking, closing and follow-up on open vendor cases
- Develop, install and test pre-defined automated scripts or packages using approve automated tools
- Managing Services –start and stop automation for services / checking run levels and manage GRUB
- Experience with writing of bash and Perl shell scripting.
- Knows and applies network concepts; configure, manage, and test network settings.
- Expert at Remote Administration SSH and rsync / ftp / sftp /scp / telnet
- Ensures system information diagrams and detailed documentation are maintained
- Use strong communication skills (both written and verbal) to direct with precision and clarity remote-hands technicians over the phone to execute deployment, break-fix, and upgrade plans accurately
- Knowledge share and training – provide training to level 1 and 2 administrators
- This is not an all-inclusive list of tasks to be performed
QUALIFICATIONS:
- Bachelor’s degree in information technology, information systems or computer science.
EXPERIENCE:
- 03+ years of industrial experience.
How to Apply
VacanciesSrilanka@virtusapolaris.com748 total views, 1 today