Full-Time POST OF CUSTOMER SUPPORT EXECUTIVES
Job Description
DMS Electronics (Pvt) Ltd, a member of the DMS Group is a pioneer in the Information & Communication Technology Industry. With more than 30 years of expertise and in excess of 5,000 customers in various industries both nationally and internationally, DMS provides world class fast moving product ranges bringing innovation, transformation by adding value on it through technological integrations.
Our expertise on Server, Networking, Desktop, Application Virtualization, Data Centre, Cloud Computing, Big Data, Mobile Computing, Payment System Technology and many other advanced technologies are driven by a highly qualified and competent support team.
We are on the lookout for individuals who are highly skilled driven and motivated to Build. Grow. and Excel. with DMS Electronics (Pvt) Ltd.
CUSTOMER SUPPORT EXECUTIVES
THE ROLE
- Provide Hardware, Operating system and basic Network related technical support on Microsoft Windows based Desktops, Notebooks, Workstations and Thin Clients.
- Provide technical support for Desktop applications/Software such as MS Office, Email, Anti-virus and common off the shelf software products.
- Carryout new installations and deployments.
- Be an ambassador of the company by displaying professional attributes towards customer delight.
THE PROFILE
- Good IT knowledge backed by a Diploma/ Higher diploma in IT or similar formal qualification.
- Preferably 2-3 years of proven experience working in similar capacity.
- Microsoft Desktop Operating Systems and CompTia A+ certifications will be an added advantage.
- Good verbal and written communication skills with focus and passion for excellent customer service delivery.
- Able to work with minimum supervision and self-discipline.
Willing to work extended hours and travel out of Colombo.
The selected candidate will receive an attractive remuneration package in keeping with the market standards. And a career with DMS Electronics will be of immense advantage in your future endeavors.
How to Apply
Please send your CV with the details of two non-related referees to Dhammika.Fernando@dmselectronics.com with the post applied mark clearly on the subject line to reach us within 05 working days of this advertisement. Manager - Human Resources, DMS Electronics (Pvt) Ltd, Enterprise Infrastructure /SME Support, 12/2 Tickel Road, Colombo 08.718 total views, 1 today