Job Description

Data Management Systems (Pvt) Ltd, (DMS) is a pioneering IT Company in Sri Lanka, now in its 40^th year of operations. DMS represents the world’s leading IT brands and specializes in Systems Integration and Customized Software Solutions for Sri Lankan and overseas markets.

DMS is an equal opportunity employer that provides the excitement of working with the world’s leading IT brands, financial solutions and learning from the most experienced managers and professionals in the IT industry.

One of the best of breed brands that DMS represents is Diebold Inc. of the USA, the world leader in ATMs (Automated Teller Machines) and while having implemented the following pioneering Projects, DMS is the market leader supporting an installed base of over 1800 ATMs.

• Asia Pacific’s First Envelope-less Cash Acceptance ATMs.
• Asia Pacific’s First Envelope-less Bulk Cheque Deposit ATMs.
• Asia Pacific’s First Networked Foreign Currency conversion ATMs which dispense both Sri Lanka Currency and Sri Lanka Coins.
• Asia Pacific’s First Branch and Networked Currency Recyclers.

Career advancement is based on performance and merit and the following vacancies exist due to unprecedented growth in our ATM business.

Help Desk Executive –  For ATM Support Services (Males Only)

Applicants must be under 25 years of age preferably with a Diploma in Electronics / IT with and 1 years’ experience in a similar capacity, and should possess excellent oral and written communication skills in English. The candidate should have also the ability to communicate technical information, both verbal and written and must be a team player with a proactive outlook and attention to detail. Knowledge of spoken Sinhala and Tamil will be advantage

This job requires engaging with customers in solving their technical and operational support requests on the phone. The selected candidate will also assign vehicles to engineering groups for customer calls, check vehicle travel through GPS Tracker information, check regional service center weekly reports of customer visits and coordinate with technical teams.

He should also report related statistics, follow up on outstanding requests and ensure timely resolution, while recording and updating customer information.

GENERAL

• Selected Candidates will be given training to fulfill their job descriptions.

• The above position includes comprehensive Medical Insurance on confirmation

How to Apply

• Applicants are required to forward complete curriculum vitae & names of 2 referees within 10 days of this Advertisement by email to ‘careers@dmslanka2.com’ or by post stating the position applied for on the top left hand corner of the envelope to;-

Job Categories: Administration & Office Support. Job Types: Full-Time.

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