Job Description

We are on the lookout for an E-Com Helpdesk Executive for our well reputed multi-international client company located in Colombo 02.

Salary: Attractive remuneration package will be provided

Job Description

• Provide first-line (1st level) technical support.
• Help users diagnose the reasons for their problems and directly address the resolution of simple problems.
• If the problem is complex & required the internal/external supplier/vendor support to resolve the issue, (2nd level) communicate to the appropriate party and handle the job till it’s completed.
• Responsible for answering routine/complex enquiries via the interactive helpdesk function, email and telephone on a daily basis in a professional and swift manner
• Escalate complex problems either locally or to ITSC, Cyberjaya.

Essential

• Communication skills (English), spoken and written
• Basic knowledge of the IT infrastructure including network, application, systems and operational support

Technical expertise in: Help Desk systems, Existing local developments,Intel-based workstation and Server Operating Systems (Windows 7,8 and Windows Server 2008/2010),Desktop applications support (Microsoft Office 2010, Office 2013, Outlook, Visio, etc.)

Internet technologies

Windows Operating Systems for desktop solutions

• Previous experience in similar industry or other organizations as a supporting person
• Diploma in Information Services (or equivalent)

 

How to Apply

If you are the one looking for, kindly forward your resume in word format. Email-outsource@mplsl.com  (Indicate “E-Com Helpdesk Executive” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php

Job Categories: Administration & Office Support. Job Types: Full-Time.

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