Job Description

Call Center Agent

We are on the lookout for Call Center Agent for our well reputed client company located in Colombo 14 and Colombo 10.

Salary: Rs. 17,000/= to Rs. 25,000/= & Overtime + Other Allowance

Job Description

• Answer calls and respond to e-mails
• Handle customer inquiries both telephonically and via e-mails
• Provide customers with product and service informations
• Enter new customer information’s to the system
• Identify and escalate priority issues
• Route calls to appropriate resource
• Produce call reports

 

Ideal Candidate

• Verbal and written communication skills in English and sinhala
• Communicate in Tamil would be an added advantage
• Organizational skills, Team work and Friendly personality
• Proficient in Microsoft Office applications
• Freshers are encouraged to apply

 

 

How to Apply

If you are the one looking for, kindly forward your resume in word format. Email-outsource@mplsl.com  (Indicate “Call Center Agent” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php  

Job Categories: Call Centre & Customer Service. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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