Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.

We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

• The backup Engineer is primarily responsible for managing all aspects of configuring, monitoring, maintaining, and troubleshooting the backups of servers/DBs and handling requests and problem escalations from other departments with regards to backups.  The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and takes action or recommends corrective action for resolution.
• The engineer will work with infrastructure teams, other technical team teams and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex backup issues and restorations.

• Support Operations team in a 12×5 team setup, comprised of employees and that provide administration, advanced support and operational management of system backups across the DCs.
• Help in identifying, troubleshooting and resolve technical issues related to the backup failures
• Interfaces with other teams to maintain and schedule backups of the systems and databases in a timely manner
• Identify and improve backup operation processes & procedures by automation.
• Ensure system availability and performance by proactively monitoring the usage and enabling effective alerts.
• Ensure change management processes, incident and problem management processes are followed

• Participate in 24×7 on-call support
• Working with counterparts in other global teams
• 24×7 Availability in case of emergencies