Full-Time Software Engineer – Application Support Maintainance
Job Description
Position Summary:
Provide 2nd level technical support of products to post production customers by resolving technical issues with customers and meeting SLA requirements.
Experience:
• Minimum 1-2 years of work experience in the software industry or in a related field.
• Worked in a SLA driven Technical Help Desk Support Environment (Client facing, providing L1/L2 Support).
Technical/Soft Skills:
• Excellent communication skills (written & verbal).
• Ability to converse with foreign clients.
• Basic knowledge of the Telecommunication environment and customer services (support) procedures.
• Good knowledge of Microsoft Office.
• Well versed in Oracle PL/SQL or 1-2 years of experience in SQL and PL/SQL programming.
Qualifications:
• Degree in Information Technology, Computer Science or Engineering.
• ITIL accreditation will be an advantage.
Role & Responsibilities:
• Ability to work in different business times and on-call 24hs / 7 days.
• Shift work, Stand by support and working on weekday nights/weekends/public holidays is required.
• Be willing to give a 2 year commitment to engagement.
• Follow up on support tickets, which include liaising with both the customer as well as internal teams like (DBAs IT/Network /Systems/L3 teams).
• Ensure compliance with SLAs and OLAs.
• Ensure that the Support Tools are updated with the latest ticket details at all times.
How to Apply
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