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29 May 2015

Full-Time Job for Customer Care Delegate

Randstad Lanka (Pvt) Ltd – Posted by Anushka - Advertising manager –  Colombo, Western Province, Sri Lanka

Job Description

Careers in the Banking Sector

A reputed banking sector is currently looking out for candidates for following position:

Customer Care Delegate

Requirements

  • Education: GCE O/L and GCE A/L
  • Mandatory should be fair knowledge in IT ( Office Package)
  • Communicate fluently in English and Sinhalese  (Tamil language will be a advantage)
  • This will be a desk job
  • With similar experience
  • Female only
  • Age 18- 25
  • Unmarried
  • Working Time 8.00am to 5.30pm on weekdays.

 

Job Description

·         Answer calls, record trouble shooting and issues

·         Provide solutions, Refer to superior when authority is needed

·         Coordinate with other departments and branches (IT/COD/Accounts) to provide solutions

·         Record, Provide solutions, Follow-up until customer is satisfied.

·         Extract reports and data needed to monitor the product.

Randstad Lanka Pvt Ltd is a fully owned subsidiary which is a Randstad company and India’s No.1 HR Services Provider. Randstad is the second largest HR services provider in the world.

 

How to Apply

Interested candidates please forward a completed resume to: solomon.f@randstad.in with contact details indicating the position applying for. Randstad Lanka (Pvt) Ltd. Floor No. 07, BoC Merchant Tower, No. 28 St. Michaels Rd, Colombo – 03. Tel: 011 2392269, 011 2395292, 5737440

Job Categories: Call Centre & Customer Service. Job Types: Full-Time.

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