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21 Nov 2016

Full-Time IT Desk Side Engineering Support

Maritime Placements Limited – Posted by Lanka Jobs –  Dehiwala-Mount Lavinia, Western Province, Sri Lanka

Job Description

We are on the lookout for an IT Desk Side Engineering Support for our well reputed multi-international client company located in Rathmalana.

Salary: Rs. 20,000/= – Rs. 23,000/=

Job Description

  • Assist IT Manager in installations and configuration ‐ Building of workstations as per GSK guidelines.
  • In the event of failures and malfunctioning of Servers, Desktops, Printers and Network Equipments, liaise with the vendors to ensure the recovery as per Service Level Agreements.
  • Co‐ordinate with preferred vendors for non warranty issue resolution.
  • Assist users in day to day PC usage – MS Office, Printing, Scanning, Internet & E‐mail related issues.
  • Take periodic back‐up of user data as per instructions from Manager IT.
  • Perform any other work related to IT as instructed by Manager IT.
  • Ensure the tapes are rotated and the backup runs successfully on a daily basis.
  • Ensure all network printers and stand alone printers are in good working order.
  • Ensure all LAN and WAN equipments are in working order.
  • Maintain the list of all IT inventory with their date of purchase / date of warranty expiry, their respective vendors and users.
  • Install / Uninstall specific desktop application as per user requests.
  • Attend the Help Desk tickets raised by users and close them within the stipulated time frame.
  • Liaise with IT Help / IT Help Desk to resolve issues which cannot be resolved locally.

Essential

  • Communication skills (English), spoken and written
  • Basic knowledge of the IT infrastructure including network, application, systems and operational support

Technical expertise in: Help Desk systems, Existing local developments,Intel-based workstation and Server Operating Systems (Windows 7,8 and Windows Server 2008/2010),Desktop applications support (Microsoft Office 2010, Office 2013, Outlook, Visio, etc.)

Internet technologies

Windows Operating Systems for desktop solutions

  • Previous experience in similar industry or other organizations as a supporting person
  • Diploma in Information Services (or equivalent)
  • Preferably between 20 & 22 but not more than 25 years of age.

 

How to Apply

If you are the one looking for, kindly forward your resume in word format. Email-outsource@mplsl.com  (Indicate “IT Desk Side Engineering Support” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php

Job Categories: IT-Software/DB/QA/Web/Graphics/GIS. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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