Job Description

Job Role

• Respond to and investigate customer enquiries, concerns, and issues via phone and email in a timely and courteous manner.
• Ensure timely delivery of quarterly portfolio review packets to all clients.
• Conduct annual customer satisfaction survey with all clients, providing feedback on responses received and escalating any issues requiring further attention.
• Update customer database with client’s current contact and personal details and ensure customer database is kept up to date

Eligibility

To be successful you will need to possess:

• Excellent  colloquial English communication and interpersonal skills (phone and written)
• Minimum one year experience. (In the financial services industry a plus)
• Fluent skills  in Outlook, Word, Excel, and MS Office
• Ability to succeed in a fast-paced business environment
• Willingness to “go the extra mile” to ensure customer satisfaction

The ideal candidate should be look forward to a rewarding career with a clear path towards personal and professional success coupled with advanced training opportunities and an attractive remuneration package.

How to Apply

Applicants are advised to apply on-line or send their CVs to jobs@jobfactory.lk or log on to www.jobfactory.lk for more details.  

Job Categories: Call Centre & Customer Service. Job Types: Full-Time.

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