Full-Time Technical Project Manager
Job Description
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.
We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.
Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
We’re investing in our technology and infrastructure. By working at Pearson, you have a unique chance to make a real difference to the lives of people all over the world.
Across the world we believe strength and success comes from diversity in our people – all qualified applicants are encouraged to apply. In the US, Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.
About Technology
Our Technology team provides the essential digital infrastructure that underpins Pearson’s global portfolio of products and platforms. We have open and collaborative teams in place working to build efficient global platforms and scaling digital products to reach hundreds of millions of learners around the world, while delivering elastic, secure, data-driven services.
The Technology team also drives and coordinates how we work with technology partners to establish Pearson as a destination for innovation in education. Our aim is to ensure that our customers have access to more products and learning solutions in more regions while continually offering a high-quality user experience.
About the job
Job Purpose: Working alongside the Wall Street English Business Operations, the primary responsibility of this role is to coordinate technology readiness activities for the rollout of Wall Street English’s New Student Experience digital product across the business’ Corporate and Franchise locations. Guaranteeing the success of the roll out based on company requirements, while meeting local needs.
Scope: The role will work closely with the Wall Street English Business Operations Team, In-Country Technology Teams, NSE Product Team and Help/Service Desk to coordinate, define, train and support technology readiness and deployment activities across 28 countries.
Key Responsibilities:
- Liaise with:
- Pearson Technology teams on the current and future NSE Technology requirements along with any future enhancements to Wall Street English systems along with documenting and communicating new features and enhancements or changes to Wall Street English systems to the WSE Business Operations Team and territories.
- Help/Service Desk to support with post migration communications and summaries to the migrated territory.
- Define and document the Pearson Technology strategy for:
- Student and Center Level Support
- Territory Support
- International/Product Support
- Build and maintain a document repository with:
- All required NSE technology documentation
- All NSE User Guides as needed for technology.
- Support Territories with:
- Working as an advocate for territories.
- Inventory of key technology inventory and readiness.
- Technology setup and planning including planning with territory as well as setup tasks.
- Technology planning and communications for local systems.
- System readiness confirmation after setup.
- Testing support pre-migration.
- Certify installations
- Migration support night-of and day-after migration.
- Document and update as needed the migration timeline from start to finish, who is involved and what steps need to be taken for a successful migration.
- Support troubleshooting issues before, during and after migration.
- Present and explain bug fixes and enhancements
- Post-migration check-ins.
- Deliver/support with training on:
- Product Super User (In Center/Territory).
- Technology Floor Walker (In Center/Territory).
About you
This is the candidate specification and should be broken down into sections
Essential skills, qualifications and experience:
- Minimum 5 years in IT roles supporting or leading large scale technology deployment projects.
- Outstanding written & verbal communication skills
- Ability to work across time zones and cultures as needed for implementation.
- Demonstrated ability to work as part of many teams as well as independently.
- Setting priorities and guiding local teams to achieve deadlines within the timeframe of a project plan.
- Must have customer facing experience in a large scale Enterprise environment
Desirable skills, qualifications and experience:
- Project Management experience
- Excellent organizational, planning and time management skills for handling multiple and conflicting activities
- Strong focus on customer service at all levels.
- Excellent communication, presentation and facilitation skills required to meet the success of the launch of NSE across the wider Wall Street English Network.
- Experience in working with technology and implementation in remote areas.
How to Apply
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