Job Description

Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.

This role will be responsible for taking standardized processes from the Platform Operations team such as provisioning, patching, backup etc… and automating these processes to reduce the resource time spent on this repeatable work.  You will form part of a team that will drive best practice in the Enterprise Automation arena and you will be expected to collaborate with, and support agile service delivery teams and operational teams whose primary responsibilities will be to support services in production and pre-production environments.

TECHNICAL COMPETENCIES

• 10+ years of experience with designing, building and administrating complex Windows /Linux platforms and operation of medium to large-scale enterprise and cloud infrastructures, databases, and application systems with high-availability requirements
• Demonstrable intermediate understanding of monitoring, security and architectural components such as storage and networking
• Extensive experience of scripting and automation to support and troubleshoot hosted applications including BMC BladeLogic, Chef, Puppet and shell/Python/Perl scripting
• Proficiency with One or more Development Languages (Java, .Net ..etc)
• Understanding of performance, sustainability, durability, resilience and continuity of any deliverables that you create
• Fair knowledge on Database technologies.
• Appreciation of vendor and open source tools and the ability to analyze the comparable benefits to deliver technical solutions
• Demonstrate an understanding of the criticality of operations as an enabler for growth

Non-Technical Competency

• A very good team player capable of leading the team from the front
• Show accountability and end to end ownership of support and build issues
• Good understanding of DevOps in an operational environment
• Full tech stack appreciation
• Delivery focused with the ability to interact directly with internal customers as a service   provider
• Experience of using Service Now or similar incident and change tracking tools
• Experience with working with global patching strategies and tools
• Demonstrable resource scheduling skills
• Experience of high volume queues and ticket allocation
• Experience of working in an Agile environment with a foundation level understanding of Agile principles and their application
• Show a detailed working knowledge of incident, change and release management and their application in a technology support environment

Educational & Professional Qualifications

• Bachelor’s degree in Computer Science, IT or any other equivalent qualification.
• Certification on Puppet/Chef would be an added advantage

How to Apply

Job Categories: Technician. Job Types: Full-Time.

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