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27 May 2015

Full-Time Post of Call Center Executive

Softlogic Holdings PLC – Posted by Anushka - Advertising manager –  Colombo, Western Province, Sri Lanka

Job Description

CAREERS AT SOFTLOGIC

Softlogic is a highly diversified Group of Companies with over 6000 employees in Sri Lanka and Australia and an annual turnover of approximately US$150 million. With a diversified portfolio of business, the Softlogic Group is one of the most diversified, conglomerates in the country.

We have built strong, sustainable market leading positions in a range of high growth sectors, including IT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.

Whilst benchmarking, a strong global presence, we place a high emphasis on instilling employees with integrity professionalism and pro-activeness while creating a highly competent workforce. As a member of Softlogic, you will have invaluable scope for career advancement as well as the opportunity to follow your passion amongst seasoned professionals in respective industries.

Job Description

Responsible in answering all customer calls received on the helpdesk “hot-line” and log the details in the call tracking system.  To actively assist the team to achieve its goals by being involved with all support calls till they are completed and closed.

 Skills Required & Responsibilities

  • To answer all incoming calls in a friendly and professional manner and log details into the call tracking system.
  • Keep the customers updated with the status of the visit.
  • To closely monitor resolution of all faults within a minimum period of time.
  • Call field technical staff and enter the status of open jobs in the call tracking system on  a daily basis.
  • To assist with the implementing/monitoring of the Helpdesk Tracking System.
  • Report all irresolvable issue to the manager immediately.
  • Upgrade individual knowledge/skills by reading industry publications and enrolling in related training programs. Inform the management if any specific coaching or guidance is required.
  • Be responsible for any damages that may occur due to negligence while on duty.
  • Maintaining a clean, safe and organized working environment.
  • Corporate with all superiors, colleagues and subordinates in order to increase the overall team efficiency while creating a pleasant and friendly working environment.
  • Follow all process monitoring guidelines that are applicable.
  • To strictly follow operational procedures that are implemented.
  • To work within the administrative procedures and conditions stipulated in the HR Manual.
  • To strictly adhere to the standard company dress code, ethics and code of conduct.

Personal Profile

  • Should posses GCE A/L.
  • Be between 20 – 26 years of age.
  • Minimum 2 years experience in a similar capacity would be an added advantage.
  • Should posses a smart/pleasing personality.
  • Ability to work under pressure and should be a team player
  • Should possess an excellent command of English – Both oral and written.

A competitive package is on offer based on individual competence and skills. For those interested in a challenging career, please apply with contact details of two non related referees within 07 days of this advertisement.

The above position exists at Softlogic Information Technologies (Pvt) Ltd. Please indicate the position in the subject column when you are applying.

How to Apply

E-mail: hr@softlogic.lk

Job Categories: Call Centre & Customer Service. Job Types: Full-Time.

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