Job Description

Job Title: Customer Service Manager
Main Duties: The right candidate will be responsible for the daily running and management of the center through the effective use of resources. You will hold responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. You will ensure that the calls are answered by staff within agreed time scales and in an appropriate manner.
Qualifications & Experience:

• 3 years’ experience in Customer Handling in the Cab service industry
• Excellent customer service skills
• Partly or fully qualified in Business Management / CIM

Personal Attributes and Skills:

• Leadership skills.
• Excellent attention to detail.
• Ability to work on own and as part of a team.
• Strong and excellent communication skills .
• Should be Computer literate .
• Possess excellent problem solving skills .
• Willing to work on night shifts as and when its required.

The right candidate can expect an attractive remuneration package along with other company benefits.

 

How to Apply

Those interested and meet requirements can mail us your resumes stating the position applied for in the subject field to "jobs@jobs4u.lk” Or upload your resume on www.jobs4u.lk

Job Categories: Call Centre & Customer Service. Job Types: Full-Time.

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