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30 Mar 2017

Full-Time Global IT Support Specialist

Maritime Placements Limited – Posted by Lanka Jobs Kaduwela, Western Province, Sri Lanka

Job Description

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GLOBAL IT SUPPORT  SPECIALIST

We are on the lookout for a Global IT Support Specialist for our well reputed multi-international BPO client company located in Kaduwela.

Salary: Rs.60,000/=

Job Description

•                   Tier-1 Support for field activity issues.

•                   Technical assistance with mobile platforms iOS, Android, Windows 8.

•                   Regularly working with tickets (Jira).

•                   Identifying and evaluating pipeline issues by monitoring a live system.

•                   Optimizing monitoring tools and identifying flaws.

•                   Contribution to the company knowledge base and maintenance.

 

Essential

·                   Ability to work under tight deadlines.

·                   Ability to prioritize and manage escalations.

·                   Experience in customer support positions.

·                   Good English skills – reading and writing.

·                   Team player, with proven ability of working in a dynamic environment.

·                   Analytic approach and thinking outside of the box.

·                   Service oriented.

·                   Monitoring understanding and responsibility.

 .                   Knowledge of MySql DB. (Queries)

·                   Experience with Jira / Confluence.

·                   Network / IT orientation.

·                   Experience in Web / Mobile Application support.

 

How to Apply

  If you are the one looking for, kindly forward your resume in word format. Email-outsource@mplsl.com  (Indicate “Global IT Support Specialist” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php

Job Categories: IT-Software/DB/QA/Web/Graphics/GIS. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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