Full-Time Global IT Support Specialist
GLOBAL IT SUPPORT SPECIALIST
We are on the lookout for a Global IT Support Specialist for our well reputed multi-international BPO client company located in Kaduwela.
• Tier-1 Support for field activity issues.
• Technical assistance with mobile platforms iOS, Android, Windows 8.
• Regularly working with tickets (Jira).
• Identifying and evaluating pipeline issues by monitoring a live system.
• Optimizing monitoring tools and identifying flaws.
• Contribution to the company knowledge base and maintenance.
· Ability to work under tight deadlines.
· Ability to prioritize and manage escalations.
· Experience in customer support positions.
· Good English skills – reading and writing.
· Team player, with proven ability of working in a dynamic environment.
· Analytic approach and thinking outside of the box.
· Service oriented.
· Monitoring understanding and responsibility.
. Knowledge of MySql DB. (Queries)
· Experience with Jira / Confluence.
· Network / IT orientation.
· Experience in Web / Mobile Application support.
How to ApplyIf you are the one looking for, kindly forward your resume in word format. Emailemail@example.com (Indicate “Global IT Support Specialist” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php
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