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27 May 2017

Full-Time E-Com Helpdesk Executive

Maritime Placements Limited – Posted by Lanka Jobs Colombo, Western Province, Sri Lanka

Job Description

E-Com Helpdesk Executive

We are on the lookout for an E-Com Helpdesk Executive for our well reputed multi-international client company located in Colombo 02.

Salary: Attractive remuneration package will be provided

Job Description

  • Provide first-line (1st level) technical support.
  • Help users diagnose the reasons for their problems and directly address the resolution of simple problems.
  • If the problem is complex & required the internal/external supplier/vendor support to resolve the issue, (2nd level) communicate to the appropriate party and handle the job till it’s completed.
  • Responsible for answering routine/complex enquiries via the interactive helpdesk function, email and telephone on a daily basis in a professional and swift manner
  • Escalate complex problems either locally or to ITSC, Cyberjaya.


  • Communication skills (English), spoken and written
  • Basic knowledge of the IT infrastructure including network, application, systems and operational support

Technical expertise in: Help Desk systems, Existing local developments,Intel-based workstation and Server Operating Systems (Windows 7,8 and Windows Server 2008/2010),Desktop applications support (Microsoft Office 2010, Office 2013, Outlook, Visio, etc.)

Internet technologies

Windows Operating Systems for desktop solutions

  • Previous experience in similar industry or other organizations as a supporting person
  • Diploma in Information Services (or equivalent)


How to Apply

If you are the one looking for, kindly forward your resume in word format.  (Indicate “E-Com Helpdesk Executive” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at

Job Categories: Technician. Job Types: Full-Time.

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