Full-Time E-Com Helpdesk Executive
E-Com Helpdesk Executive
We are on the lookout for an E-Com Helpdesk Executive for our well reputed multi-international client company located in Colombo 02.
Salary: Attractive remuneration package will be provided
- Provide first-line (1st level) technical support.
- Help users diagnose the reasons for their problems and directly address the resolution of simple problems.
- If the problem is complex & required the internal/external supplier/vendor support to resolve the issue, (2nd level) communicate to the appropriate party and handle the job till it’s completed.
- Responsible for answering routine/complex enquiries via the interactive helpdesk function, email and telephone on a daily basis in a professional and swift manner
- Escalate complex problems either locally or to ITSC, Cyberjaya.
- Communication skills (English), spoken and written
- Basic knowledge of the IT infrastructure including network, application, systems and operational support
Technical expertise in: Help Desk systems, Existing local developments,Intel-based workstation and Server Operating Systems (Windows 7,8 and Windows Server 2008/2010),Desktop applications support (Microsoft Office 2010, Office 2013, Outlook, Visio, etc.)
Windows Operating Systems for desktop solutions
- Previous experience in similar industry or other organizations as a supporting person
- Diploma in Information Services (or equivalent)
How to ApplyIf you are the one looking for, kindly forward your resume in word format. Emailfirstname.lastname@example.org (Indicate “E-Com Helpdesk Executive” in the subject box of your e-mail) For more current listed vacancies visit our official web-site at http://www.maritimesl.com/vacancy-local.php
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