Full-Time Assistant General Manager
Job Description
Location:NuwaraEliya, Kandy, Bentota, Ambalangoda,Kalutara,Galle,Hikkaduwa,Unawatuna,Mirissa,Tangalle,Negombo,Colombo,Ella
JOB RESPONSIBILITIES
1. Operations Management
Audit properties to check for revenue inclusion of hotel bookings
Inspect properties on a daily basis for proper functioning and adherence to standards
Ensure a great customer experience and minimize customer escalations
Attend and assist to ad-hoc work-related tasks assigned by the reporting manager
Ensure only the right set of hotels are on-boarded.
2. Revenue Management
Inputs to Pricing team about local events
Fraud Prevention (Prevent GMV Leakage)
Ensure revenue maximization by converting walk-ins
Direct Walk In conversion
Relationship with nearby hotels for Spillover
Train property manager to convert walk-in booking
3. People Management
Train hotel staff to improve and own CX
Manage relations with owners to ensure transformation changes needed on operational basis
Customer Retention and Relationship building
Conducting Customer Delight Activities
SKILLS REQUIRED
3-5 years of relevant experience in Operations
Should be focused and possess Operations mindset
Ability to manage situations on the ground
Intelligent, enthusiastic and self-motivation driven
Demonstrates high ethical values.
Previous experience in the hospitality sector is an added advantage
Benefits
An attractive remuneration package is waiting for the right candidate.
How to Apply
Send your CV to info@mankind.lk -Please Indicate applied position as the email Subject-452 total views, 1 today